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Argh at you, Virgin Comics
On February 19th, I placed an order at virgincomicsstore.com. I ordered 29 comic books. None were upcoming releases; all had already hit the streets in North America.
Today I finally got my package from Virgin. It was shipped from New York City on April 16th, so it only took five days to get here. On the customs declaration on the package, it listed "25 comics books."
Inside the package were only eighteen comics. None of which were Ramayana 3392 DARNIT.
Plus my invoice, of course. My invoice for the entire 29-comic order. At the bottom of the invoice was possibly the world's most cryptic hand-written note:
"Release pushed back - refund enclosed" (with arrow pointing to End of Story #1 and no other issues)
"Enjoy the free comics & the new VIRULENTS!"
Note that there was nothing else in the package, certainly not a "refund." And no free comics, either - I got exactly eighteen comics that I had ordered, but nothing extra, and am still missing eleven comics unaccounted for. I checked Paypal today, and nothing has been refunded to my account from Virgin Comics.
So I sent an extremely polite email to Virgin asking for more information.
Argh argh argh argh argh argh. Virgin Comics, I want to give my money to you so badly. Why are you making this SO DIFFICULT?! Why aren't your comics sold through any other major online retailers? Why does the customer service at virgincomicsstore.com suck balls? Why does it take you an average of two months to ship out anybody's orders?!
ETA: My email to Virgin Comics Store bounced. The only email address listed on the online store is sales@virgincomics.com, but apparently, that email address is now bogus.
Oh hell, thank you - there's a phone number on the package that they sent me. Am I going to stay up hella late tonight just so that I can call them at 9 a.m. New York time? Oh you betcha.
ETA 2: Oh wait, it's now Saturday morning in the United States. (And it's Saturday night for me, but my internal clock is completely FUBAR because I had a normal 8-5 work day today, so I seriously didn't realize that at first.) Well, no wonder nobody at Virgin is answering the phone. I left a detailed message and gave my email address and asked if there was a working email address that I could contact them with. I do not have high hopes for anything resembling a decent response, however.
Dammit. Well, there's always Ebay.
ETA 3: The story is resolved here.
Today I finally got my package from Virgin. It was shipped from New York City on April 16th, so it only took five days to get here. On the customs declaration on the package, it listed "25 comics books."
Inside the package were only eighteen comics. None of which were Ramayana 3392 DARNIT.
Plus my invoice, of course. My invoice for the entire 29-comic order. At the bottom of the invoice was possibly the world's most cryptic hand-written note:
"Release pushed back - refund enclosed" (with arrow pointing to End of Story #1 and no other issues)
"Enjoy the free comics & the new VIRULENTS!"
Note that there was nothing else in the package, certainly not a "refund." And no free comics, either - I got exactly eighteen comics that I had ordered, but nothing extra, and am still missing eleven comics unaccounted for. I checked Paypal today, and nothing has been refunded to my account from Virgin Comics.
So I sent an extremely polite email to Virgin asking for more information.
Argh argh argh argh argh argh. Virgin Comics, I want to give my money to you so badly. Why are you making this SO DIFFICULT?! Why aren't your comics sold through any other major online retailers? Why does the customer service at virgincomicsstore.com suck balls? Why does it take you an average of two months to ship out anybody's orders?!
ETA: My email to Virgin Comics Store bounced. The only email address listed on the online store is sales@virgincomics.com, but apparently, that email address is now bogus.
Oh hell, thank you - there's a phone number on the package that they sent me. Am I going to stay up hella late tonight just so that I can call them at 9 a.m. New York time? Oh you betcha.
ETA 2: Oh wait, it's now Saturday morning in the United States. (And it's Saturday night for me, but my internal clock is completely FUBAR because I had a normal 8-5 work day today, so I seriously didn't realize that at first.) Well, no wonder nobody at Virgin is answering the phone. I left a detailed message and gave my email address and asked if there was a working email address that I could contact them with. I do not have high hopes for anything resembling a decent response, however.
Dammit. Well, there's always Ebay.
ETA 3: The story is resolved here.
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I got a few through legionofcomics.co.uk, but I'm not sure whether they carry all of the comics from Virgin.
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Hallelujah. I'm sticking with ebay from now on.
I'm still going to pester Virgin Comics Store about my refund, though. I mean, eleven missing comics adds up to a not insubstantial amount of money.
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And yes. Eleven missing comics is a substantial amount of money. I would definitely pester them about it, at least for store credit or something like that.
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